ESET incident

ESET PROTECT Cloud audit logs are delayed.

Minor Resolved View vendor source →

ESET experienced a minor incident on May 21, 2025 affecting Europe, Africa, Asia Pacific and Americas, Oceania, lasting 4d 21h. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 09:09 AM UTC
Resolved
May 26, 2025, 07:07 AM UTC
Duration
4d 21h
Detected by Pingoru
May 21, 2025, 09:09 AM UTC

Affected components

Europe, Africa, Asia PacificAmericas, Oceania

Update timeline

  1. investigating May 21, 2025, 09:09 AM UTC

    Customer with enabled syslog sending feature can experience delay with new logs.

  2. investigating May 21, 2025, 09:29 AM UTC

    Customer with enabled syslog sending feature can experience delay with new audit logs.

  3. identified May 23, 2025, 12:12 PM UTC

    The root cause of the issue has been identified. Delay is expected to be mitigated during the weekend.

  4. identified May 26, 2025, 07:06 AM UTC

    The logs are being processed and sent without a delay.

  5. monitoring May 26, 2025, 07:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 26, 2025, 07:07 AM UTC

    This incident has been resolved.