ESET incident

Customers unable to access ESET Inspect and ESET MDR Dashboards

Major Resolved View vendor source →

ESET experienced a major incident on May 31, 2025 affecting Americas, Oceania and Americas, Oceania, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
May 31, 2025, 07:33 PM UTC
Resolved
Jun 03, 2025, 06:57 PM UTC
Duration
2d 23h
Detected by Pingoru
May 31, 2025, 07:33 PM UTC

Affected components

Americas, OceaniaAmericas, Oceania

Update timeline

  1. investigating May 31, 2025, 07:33 PM UTC

    ESET Protect & ESET Inspect – We identified issues with console access, MDR tabs, and report generation.

  2. identified May 31, 2025, 09:23 PM UTC

    We have identified the issue and we're working on a fix.

  3. monitoring Jun 01, 2025, 09:00 PM UTC

    The issue has been resolved. We are monitoring the situation.

  4. monitoring Jun 01, 2025, 09:05 PM UTC

    Affected instances / Dashboards are back in service.

  5. resolved Jun 03, 2025, 06:57 PM UTC

    This incident has been resolved.