ESET experienced a critical incident on June 30, 2025 affecting Europe, Africa, Asia Pacific and Japan and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Europe, Africa, Asia PacificJapanCanadaGermany
Update timeline
- investigating Jun 30, 2025, 06:54 AM UTC
ESET PROTECT is unreachable in all locations except the US. Relevant teams are working with the highest priority to resolve the issue. We apologize for the inconvenience caused.
- identified Jun 30, 2025, 07:24 AM UTC
The service has been restored in the EU and Japan regions
- identified Jun 30, 2025, 07:27 AM UTC
ESET PROTECT is now available from all regions.
- monitoring Jun 30, 2025, 07:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2025, 07:33 AM UTC
This incident has been resolved.