ESET incident

ESET PROTECT: Intermittent "Failed to load data" errors on installers creation

Minor Resolved View vendor source →

ESET experienced a minor incident on August 14, 2025 affecting Europe, Africa, Asia Pacific and Americas, Oceania and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 10:34 AM UTC
Resolved
Aug 14, 2025, 10:55 AM UTC
Duration
20m
Detected by Pingoru
Aug 14, 2025, 10:34 AM UTC

Affected components

Europe, Africa, Asia PacificAmericas, OceaniaJapanCanadaGermany

Update timeline

  1. investigating Aug 14, 2025, 10:34 AM UTC

    Users might get "Failed to load data" error a few moments after creating a new installer. The issue is intermittent, the next attempt to create the installer might succeed.

  2. resolved Aug 14, 2025, 10:55 AM UTC

    This incident has been resolved.