eReceptionist Outage History

eReceptionist had 7 outages in the last 2 years totaling 11h 4m of downtime — averaging 0.3 incidents per month.

There were 7 eReceptionist outages since June 12, 2025 totaling 11h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.evoice.com

Major May 21, 2026

Push Notification Service Degraded

Detected by Pingoru: May 21, 2026, 01:19 PM UTC
Resolved: May 21, 2026, 05:49 PM UTC
Duration: 4h 30m

Affected: Voicemail SystemsMobile Apps

Timeline · 2 updates

investigating May 21, 2026, 01:19 PM UTC

Customers are experiencing repeated push notifications for voicemail messages. Our team is currently investigating the issue.
resolved May 21, 2026, 05:49 PM UTC

A hotfix for the push notification service was successfully deployed to production to mitigate the voicemail notification issue. Voicemail notification services have been fully restored and are operating normally.

Read the full incident report →

Notice May 5, 2026

Degradation of Push Notifications

Detected by Pingoru: May 05, 2026, 01:09 AM UTC
Resolved: May 05, 2026, 01:09 AM UTC
Duration: —

Affected: Texting (SMS)Voicemail SystemsMobile Apps

Timeline · 1 update

resolved May 05, 2026, 01:09 AM UTC

We have identified and resolved an issue affecting push notifications for our applications. During the incident, some users experienced delayed or missing notifications. The issue has now been fully resolved, and all services are operating normally.

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Notice April 20, 2026

Inbound calls not working

Detected by Pingoru: Apr 20, 2026, 04:19 PM UTC
Resolved: Apr 20, 2026, 04:19 PM UTC
Duration: —

Affected: Voice Servers

Timeline · 1 update

resolved Apr 20, 2026, 04:19 PM UTC

This incident has been resolved. We estimated an hour outage with inbound calls.

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Critical November 18, 2025

Cloudflare Outage Impacting Services

Detected by Pingoru: Nov 18, 2025, 01:08 PM UTC
Resolved: Nov 18, 2025, 06:48 PM UTC
Duration: 5h 39m

Affected: eVoice Signup / Login Web ServicesOutbound Fax SystemsVoice ServersAccount ManagerInbound Fax ServicesWCSA customer service siteTexting (SMS)Voicemail SystemsVoice-to-text SystemsEmail Delivery DelaysMobile AppsPrimary DatabaseAudio/Web Conferencing Systems

Timeline · 7 updates

investigating Nov 18, 2025, 01:08 PM UTC

We are currently experiencing an issue due to a widespread Cloudflare outage. This is affecting access to our services, including login, website availability, and certain API operations. Our teams are actively monitoring Cloudflare's status and working to mitigate the impact where possible. We will provide updates as soon as Cloudflare implements a fix or if we make any adjustments to restore service. Thank you for your patience and understanding.
identified Nov 18, 2025, 01:17 PM UTC

Cloudflare has identified the issue and a fix is being implemented.
identified Nov 18, 2025, 02:13 PM UTC

Core Services have been restored.
monitoring Nov 18, 2025, 02:15 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Nov 18, 2025, 03:22 PM UTC

We are continuing to monitor for any further issues.
monitoring Nov 18, 2025, 03:51 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 18, 2025, 06:48 PM UTC

This incident has been resolved.

Read the full incident report →

Major October 15, 2025

Outbound Fax Service Outage

Detected by Pingoru: Oct 15, 2025, 11:32 AM UTC
Resolved: Oct 15, 2025, 09:00 AM UTC
Duration: —

Affected: Outbound Fax Systems

Timeline · 2 updates

investigating Oct 15, 2025, 04:28 AM UTC

We are currently investigating an issue impacting outbound fax delivery. Customers may experience failures or delays when sending faxes. Inbound faxing and all other services remain operational.
resolved Oct 15, 2025, 11:32 AM UTC

This incident was resolved at 4:59 AM EST.

Read the full incident report →

Major August 7, 2025

Outbound email outage

Detected by Pingoru: Aug 07, 2025, 02:39 AM UTC
Resolved: Aug 07, 2025, 03:00 AM UTC
Duration: 20m

Affected: Email Delivery Delays

Timeline · 2 updates

investigating Aug 07, 2025, 02:39 AM UTC

We are currently experiencing a service disruption affecting all outbound emails sent from our platform, due to an outage at our downstream email provider. This impacts system-generated messages such as voicemail notifications, call recordings, and user-composed emails sent through our email service. A support ticket has been opened with the provider, and our team is actively working with them to resolve the issue. We will provide updates as more information becomes available.
resolved Aug 07, 2025, 03:00 AM UTC

Our downstream email provider has restored service. Outbound emails from our platform is operational.

Read the full incident report →

Notice June 12, 2025

eVoice Degraded Performance

Detected by Pingoru: Jun 12, 2025, 07:38 PM UTC
Resolved: Jun 12, 2025, 08:12 PM UTC
Duration: 34m

Affected: eVoice Signup / Login Web ServicesVoice-to-text SystemsMobile Apps

Timeline · 2 updates

monitoring Jun 12, 2025, 07:38 PM UTC

We are currently experiencing issues affecting some eVoice services due to ongoing incidents with Cloudflare and Google Cloud Platform. Impacted services include access to www.evoice.com and voicemail transcription for some customers. We are actively monitoring the situation and will provide updates as they become available.
resolved Jun 12, 2025, 08:12 PM UTC

This incident has been resolved. All services are back to full functionality.

Read the full incident report →