Epicor experienced a major incident on August 17, 2026 affecting Kinetic and Kinetic - Canada and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2026, 02:30 PM UTC
We are currently investigating an incident affecting Live SSRS reporting functionality for some customers in the CAD region. Customers may be unable to generate or access reports at this time. Our technical teams are actively investigating and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
- resolved Aug 17, 2026, 03:30 PM UTC
The incident affecting printing functionality in Live Specific Reports for some customers in CAD Region has been resolved. Printing services have been restored, and our teams have confirmed that print jobs are processing successfully. We apologize for the disruption and appreciate your patience while we worked to restore this functionality. If you continue to experience any printing issues, please raise a ticket through the EpicCare Service Portal.