Epicor experienced a major incident on July 31, 2026 affecting Kinetic - G - Americas and Kinetic and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 31, 2026, 04:00 AM UTC
We are currently investigating an incident affecting availability of Kinetic Government Cloud for some customers in America Production. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 30 minutes, or sooner if there is a significant change.
- identified Jul 31, 2026, 04:30 AM UTC
We have identified the root cause of the incident affecting availability of Kinetic Government Cloud for some customers in America. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 30 minutes, or sooner if service is restored.
- resolved Jul 31, 2026, 05:05 AM UTC
The incident affecting availability of Kinetic Government for some customers in America has been resolved. Service has been restored, and our teams have confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare