Epicor experienced a major incident on July 30, 2026 affecting Prophet 21 and Prophet 21 and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Prophet 21Prophet 21Prophet 21Prophet 21Prophet 21Prophet 21Prophet 21Prophet 21Prophet 21Prophet 21
Update timeline
- investigating Jul 30, 2026, 02:00 PM UTC
We are currently investigating an incident that is impacting a subset of customers using the Parallels client to access Prophet 21 . We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
- resolved Jul 30, 2026, 04:01 PM UTC
The issue has been corrected.