Epicor experienced a major incident on July 25, 2026 affecting Kinetic - Americas and Kinetic and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 25, 2026, 12:52 AM UTC
We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
- identified Jul 25, 2026, 01:51 AM UTC
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
- identified Jul 25, 2026, 02:45 AM UTC
We have identified the root cause of the incident affecting availability of Kinetic for some customers in Americas. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 30 minutes, or sooner if service is restored.
- resolved Jul 25, 2026, 02:55 AM UTC
The incident affecting availability of Kinetic for some customers in Americas has been resolved. Service has been restored, and our teams have confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.