Epicor experienced a major incident on July 21, 2026 affecting Quick Ship and Quick Ship and 1 more component, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 07:58 PM UTC
We are currently investigating an issue affecting printing functionality for a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them and appreciate your patience while we work to resolve the issue.
- resolved Jul 21, 2026, 11:28 PM UTC
The issue impacting printing for a subset of customers in your region has been resolved, and printing functionality has been restored. We apologize for any inconvenience this issue may have caused and appreciate your patience while our team worked to resolve it. If you continue to experience any printing issues or have questions regarding this incident, please submit a ticket through EpicCare for assistance.
- identified Jul 21, 2026, 11:29 PM UTC
We have identified the cause of the issue impacting printing for a subset of customers in your region and are actively working to implement a resolution. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. We will continue to provide updates as progress is made.