Epicor experienced a major incident on July 21, 2026 affecting Kinetic and Kinetic - G - Americas and 1 more component, lasting 5h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 21, 2026, 03:30 PM UTC
We are currently investigating an incident that is impacting performance for a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them and appreciate your patience while we work to resolve the issue.
- investigating Jul 21, 2026, 07:44 PM UTC
We are continuing to investigate degraded performance affecting Production instance for some customers in your region. The root cause has not yet been confirmed. Customers may continue to experience slow response times, delays, or intermittent timeouts while our teams work to identify the cause and restore normal performance. We apologize for the continued impact and will provide the next update within 30 minutes, or sooner if there is a significant change.
- investigating Jul 21, 2026, 08:40 PM UTC
We are seeing recovery from the degraded performance affecting Kinetic – G Americas for a subset of customers in the production environment. Initial validation indicates that response times have returned to expected levels. Our teams are continuing to monitor the service closely to confirm sustained stability. The incident is not yet considered resolved. We will provide another update within 30 minutes, or a resolution notice once service stability has been confirmed.
- investigating Jul 21, 2026, 08:56 PM UTC
The degraded performance affecting Kinetic – G Americas for a subset of customers in the production environment has been resolved. Service performance has returned to expected levels, and our teams have confirmed stability through monitoring. We apologize for the disruption and appreciate your patience while we worked to restore normal performance. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.
- resolved Jul 21, 2026, 08:57 PM UTC
The degraded performance affecting Kinetic – G Americas for a subset of customers in the production environment has been resolved. Service performance has returned to expected levels, and our teams have confirmed stability through monitoring. We apologize for the disruption and appreciate your patience while we worked to restore normal performance. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.