Epicor experienced a major incident on July 20, 2026 affecting Kinetic and Kinetic and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 20, 2026, 02:31 AM UTC
We are currently investigating an incident affecting printing functionality in Kinetic for Public Cloud customers in Singapore. Customers may be unable to generate, send, or complete print jobs at this time. Our technical teams are actively investigating and working to restore printing services as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
- resolved Jul 20, 2026, 03:07 AM UTC
The incident affecting printing functionality in Kinetic for Public Cloud for some customers in Singapore has been resolved. Printing services have been restored, and our teams have confirmed that print jobs are processing successfully. We apologize for the disruption and appreciate your patience while we worked to restore this functionality. If you continue to experience any printing issues, please raise a ticket through the EpicCare Service Portal.