Epicor experienced a major incident on July 16, 2026 affecting Workato and Website and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 16, 2026, 07:00 AM UTC
On July 16, 2026, between approximately 07:17 AM and 07:35 AM UTC, the Workato platform experienced two brief periods of service degradation affecting the API platform, developer and embedded API services, the web interface, and recipe trigger polling. Customers may have observed errors in API platform requests, developer and embedded API requests, and UI requests, and some recipe trigger polls may have failed. The issue has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
- resolved Jul 16, 2026, 07:01 AM UTC
Incident closed.