Epicor experienced a major incident on July 8, 2026 affecting Epicor EDI and TDX VAN - AMER and 1 more component, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 12:00 PM UTC
We are currently investigating an issue affecting file processing for some TDX VAN – AMER customers. Files are processing slower than normal, which may result in transaction delays. Our team is actively investigating and working to restore normal processing performance as quickly as possible. We will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.
- investigating Jul 08, 2026, 03:42 PM UTC
We are continuing to investigate degraded performance affecting on Epicor EDI for some customers in IDX6. The root cause has not yet been confirmed. Customers may continue to experience slow response times, delays, or intermittent timeouts while our teams work to identify the cause and restore normal performance. We apologize for the continued impact and will provide the next update within 60 minutes, or sooner if there is a significant change.
- resolved Jul 08, 2026, 04:32 PM UTC
The issue affecting file processing for some TDX VAN – AMER customers has been resolved. File processing performance has returned to expected levels, and our teams have confirmed stability through monitoring. Customers should no longer experience transaction delays related to this incident. We apologize for the disruption and appreciate your patience while we worked to restore normal processing performance. If you continue to experience any file processing or transaction delay issues, please raise a ticket through the EpicCare Service Portal.