Epicor experienced a major incident on April 27, 2026 affecting Kinetic - Australia and Kinetic and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Kinetic - AustraliaKineticKinetic - AustraliaKineticKineticKinetic - AustraliaKineticKinetic - AustraliaKineticKinetic - Australia
Update timeline
- identified Apr 27, 2026, 12:15 AM UTC
We are currently investigating an incident that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
- resolved Apr 27, 2026, 01:49 AM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to raise a ticket in EpicCare if you have any concerns or questions.