Epicor experienced a major incident on June 18, 2026 affecting Workato and Recipe runtime and 1 more component, lasting 1m. The incident has been resolved; the full update timeline is below.
Affected components
WorkatoRecipe runtimeWorkbotAPI gatewayEmail notificationsWebhook ingestionOn-premise connectivityWebsiteRecipe job processingWorkbot for Workplace
Update timeline
- identified Jun 18, 2026, 12:39 PM UTC
On June 18, 2026, between approximately 12:39 PM and 1:08 PM UTC, Workato GO experienced intermittent unavailability. During this window, users may have been unable to load the application or sign in, and some requests may have returned errors. The issue was caused by a degradation in a backend service supporting Workato GO and has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
- resolved Jun 18, 2026, 12:40 PM UTC
Incident closed.