Epicor experienced a major incident on April 24, 2026 affecting Kinetic - G - Americas and Kinetic and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2026, 06:49 PM UTC
A subset of customers is currently experiencing issues accessing the read‑only replica. Standard user access and integrations using the Kinetic API are not impacted. Only direct SQL read‑only connections are affected.
- investigating Apr 24, 2026, 08:01 PM UTC
We have identified the issue and remediation is now in progress.
- investigating Apr 24, 2026, 11:41 PM UTC
The remediation is still in progress. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
- investigating Apr 25, 2026, 05:06 AM UTC
The remediation for this issue is still in progress. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
- investigating Apr 25, 2026, 08:33 AM UTC
The remediation for this issue is still in progress. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
- resolved Apr 25, 2026, 09:24 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to raise a ticket in EpicCare if you have any concerns or questions.