Epicor experienced a major incident on June 19, 2026 affecting Eagle and Eagle - East, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 19, 2026, 04:27 PM UTC
Due to an incident that is impacting a subset of customers in your region, we will be performing emergency maintenance on the firewall. Service will be unavailable for 30 minutes starting at 1:30 ET. Please switch into offline mode before the 1:30 ET window. We apologize for any inconvenience this may cause. We will update once service is restored.
- resolved Jun 19, 2026, 05:57 PM UTC
We are pleased to inform you that the emergency maintenance has been completed. You may need to reboot your sonicwall or VPN tunnels to reconnect. If you need assistance with this process please open a ticket via EpicCare Thank you for your patience during this time.