Epicor experienced a major incident on September 30, 2026 affecting Epicor CPQ and Epicor CPQ - Americas and 1 more component, lasting 6h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2026, 02:36 PM UTC
We are currently investigating delays in completing output builds. During this time, outputs may take significantly longer time to process. Updates will be provided when the issue improves. Thank you for your patience.
- resolved Sep 30, 2026, 09:27 PM UTC
The delays in completing output builds have been resolved. Service has returned to expected levels, and our teams have confirmed stability through monitoring. We apologize for the disruption and appreciate your patience while we worked to restore normal performance. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.