Epicor experienced a major incident on September 21, 2026 affecting Kinetic and Kinetic and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 21, 2026, 01:12 AM UTC
We are currently investigating an incident affecting availability of Kinetic Multi-Tenant for some customers in US. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
- identified Sep 21, 2026, 01:44 AM UTC
We are continuing to investigate the incident affecting availability of Kinetic Multi-Tenant for some customers in US. The root cause has not yet been confirmed. Our teams are continuing to review service health, system activity, and related components to determine the cause and restore service. We apologize for the ongoing disruption and will provide the next update within 30 minutes, or sooner if there is a significant change.
- identified Sep 21, 2026, 02:07 AM UTC
We are actively investigating an availability issue affecting some Kinetic Multi-Tenant customers in the US. While the root cause remains unconfirmed, our teams are reviewing service health, system activity, and related components to identify the issue and restore service. We apologize for the disruption and will share another update within 30 minutes, or sooner if there is a significant change.
- identified Sep 21, 2026, 02:25 AM UTC
We have identified the root cause of the incident affecting availability of Kinetic Multi-Tenant for some customers in US. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 30 minutes, or sooner if service is restored.
- identified Sep 21, 2026, 02:49 AM UTC
The root cause of the availability issue impacting a subset of Kinetic Multi-Tenant customers in the US has been identified. Our technical teams are actively applying corrective measures and working to restore full service as quickly as possible. We apologize for the continued disruption and appreciate your patience. The next update will be provided within 30 minutes, or sooner if service is fully restored.
- resolved Sep 21, 2026, 03:05 AM UTC
The incident affecting availability of Kinetic Multi-Tenant for some customers in US has been resolved. Service has been restored, and our teams have confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.