Epicor experienced a major incident on September 20, 2026 affecting Prophet 21 and Prophet 21 - Americas and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 20, 2026, 02:29 PM UTC
We are currently investigating an incident affecting availability of P21 for some customers in Americas Production. Our technical teams are fully engaged and working to restore service as quickly as possible. We apologize for the impact to your operations and will provide the next update within 60 minutes, or sooner if there is a significant change.
- identified Sep 20, 2026, 03:28 PM UTC
We have identified the root cause of the incident affecting availability of P21 Public cloud for some customers in P21 Americas Production. Our technical teams are implementing corrective actions to restore service. We apologize for the continued disruption and will provide the next update within 30 minutes, or sooner if service is restored.
- resolved Sep 20, 2026, 04:19 PM UTC
The incident affecting availability of P21 Public Cloud for some customers in the P21 US region has been resolved. Service has been restored, and our teams have confirmed that the system is operating normally. We apologize for the disruption and appreciate your patience while we worked to restore service. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.