Epicor experienced a major incident on September 8, 2026 affecting Kinetic - Americas and Kinetic and 1 more component, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2026, 03:44 PM UTC
We are currently investigating an incident that may be causing degraded performance in Production environment for a subset of customers in Kinetic - Americas . Customers may experience slow response times or intermittent delays while using the service. Our technical teams are actively investigating and working to restore normal performance. We apologize for any disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.
- investigating Sep 08, 2026, 04:46 PM UTC
We are continuing to investigate degraded performance affecting Production environment for some customers in Kinetic - Americas. The root cause has not yet been confirmed. Customers may continue to experience slow response times, delays, or intermittent timeouts while our teams work to identify the cause and restore normal performance. We apologize for the continued impact and will provide the next update within 30 minutes, or sooner if there is a significant change.
- investigating Sep 08, 2026, 05:51 PM UTC
We continue to investigate degraded performance affecting the Kinetic Production environment for some customers in the Americas. The root cause has not yet been identified. Our teams are reviewing service health, system activity, and related components while working to restore normal performance. Customers may continue to experience slow response times, delays, or intermittent timeouts. We apologize for the ongoing impact and will provide another update within 30 minutes, or sooner if there is a significant change.
- investigating Sep 08, 2026, 07:07 PM UTC
We have identified the root cause of degraded performance affecting Production environment for some customers in Kinetic - Americas. Our technical teams are working towards implementing corrective actions to restore normal performance levels. Customers may continue to experience delays or slower-than-expected response times while remediation is in progress. We will provide the next update within 30 minutes, or sooner if normal performance is restored.
- investigating Sep 08, 2026, 07:59 PM UTC
We are currently investigating an incident that may be causing degraded performance in Production environment for a subset of customers in Kinetic - Americas . Customers may experience slow response times or intermittent delays while using the service. Our technical teams are actively investigating and working to restore normal performance which is related to overload on the server, we should have an update soon. We apologize for any disruption and will provide the next update within 60 minutes, or sooner if there is a significant change.
- resolved Sep 08, 2026, 08:22 PM UTC
The degraded performance affecting Production environment for some customers in Kinetic - Americas has been resolved. Service performance has returned to expected levels, and our teams have confirmed stability through monitoring. We apologize for the disruption and appreciate your patience while we worked to restore normal performance. If you continue to experience any issues, please raise a ticket through the EpicCare Service Portal.