Epicor experienced a major incident on September 2, 2026 affecting Kinetic and Kinetic - Americas and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
KineticKinetic - AmericasKineticKineticKineticKineticKinetic - AmericasKinetic - AmericasKineticKinetic
Update timeline
- investigating Sep 02, 2026, 04:45 PM UTC
We are currently investigating a printing outage that is impacting a subset of customers in your region. We apologize for any inconvenience this may cause and are working to resolve the issue as quickly as possible. We will provide updates as we have them, and appreciate your patience while we work to resolve the issue.
- resolved Sep 02, 2026, 05:32 PM UTC
We are pleased to inform you that the issue has been resolved.Thank you for your patience during this time. Please do not hesitate to raise a ticket in EpicCare if you have any concerns or questions.