Envisia Learning Outage History

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Envisia Learning had 7 outages in the last 2 years totaling 34h 28m of downtime, averaging 0.3 incidents per month.

There were 7 Envisia Learning outages since February 13, 2025 totaling 34h 28m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.envisialearning.com

Notice September 25, 2026

Brief Morning Outage

Detected by Pingoru
Sep 25, 2026, 11:16 AM UTC
Resolved
Sep 25, 2026, 01:34 PM UTC
Duration
2h 17m
Affected: CustomView2
Timeline · 2 updates
  1. identified Sep 25, 2026, 11:16 AM UTC

    A brief outage occurred this morning due to a bug in a timeseries report related to an OEQ response length. The cause has been identified, we are testing a fix which will be released shortly.

  2. resolved Sep 25, 2026, 01:34 PM UTC

    A fix has been deployed, correcting this report OEQ length issue. We don't expect this report to cause the problem again, and we'll be keeping an eye on the servers over the next few days.

Read the full incident report →

Notice May 18, 2026

Site Availability

Detected by Pingoru
May 18, 2026, 11:34 AM UTC
Resolved
May 18, 2026, 02:37 PM UTC
Duration
3h 2m
Affected: CustomView2
Timeline · 5 updates
  1. investigating May 18, 2026, 11:34 AM UTC

    We are investigating DNS resolution failures affecting several services. Current evidence points to an issue with our DNS provider, Hover, rather than our application infrastructure.

  2. identified May 18, 2026, 12:11 PM UTC

    Our DNS provider Hover have acknowledged the issue in their statuspage. They are investigating. ref: https://www.hoverstatus.com/

  3. monitoring May 18, 2026, 02:07 PM UTC

    Hover have implemented fixes and are monitoring. The system should be stable currently.

  4. monitoring May 18, 2026, 02:32 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 18, 2026, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2025

Text not displaying on login page

Detected by Pingoru
Oct 21, 2025, 10:59 AM UTC
Resolved
Oct 22, 2025, 11:53 AM UTC
Duration
1d
Affected: CustomView2
Timeline · 3 updates
  1. investigating Oct 21, 2025, 10:59 AM UTC

    We have received reports and have recreated an issue in which text is not displaying on login pages. We are currently investigating

  2. monitoring Oct 21, 2025, 12:09 PM UTC

    Increased logging is in place to help determine the issue.

  3. resolved Oct 22, 2025, 11:53 AM UTC

    We’ve deployed a fix for the text display issue and will continue to monitor its behaviour. The fix has passed our initial QA checks on both staging and production. Please let us know if you notice any further occurrences. For your awareness, the issue was caused by a low-level Rails bug in a module responsible for how certain text templates are loaded. It wasn’t resetting correctly between user requests, which meant the displayed text could vary depending on what was loaded previously. This has now been corrected.

Read the full incident report →

Major July 8, 2025

Issue affecting CV2 access and use

Detected by Pingoru
Jul 08, 2025, 01:30 PM UTC
Resolved
Jul 08, 2025, 02:08 PM UTC
Duration
37m
Affected: CustomView2
Timeline · 4 updates
  1. identified Jul 08, 2025, 01:30 PM UTC

    We have identified the cause and are in the process of deploying a hotfix.

  2. monitoring Jul 08, 2025, 01:41 PM UTC

    A hotfix has been deployed, we are monitoring but appears to be stable and we expect no further issues.

  3. resolved Jul 08, 2025, 02:08 PM UTC

    This incident has been resolved.

  4. postmortem Jul 08, 2025, 02:27 PM UTC

    Stuck processes caused by reporting code stuck in a loop, a hotfix was deployed. We will be investigating other instances of code where this could potentially occur again and updating them. We will also investigate what we can do to prevent stuck processes from preventing a rolling deploy in the future.

Read the full incident report →

Notice February 24, 2025

Intermittent Access

Detected by Pingoru
Feb 24, 2025, 03:32 PM UTC
Resolved
Feb 24, 2025, 04:32 PM UTC
Duration
59m
Affected: CustomView2
Timeline · 2 updates
  1. investigating Feb 24, 2025, 03:32 PM UTC

    Hi there, We are currently investigating an issue with our IT provider, you may experience some intermittent downtime while we look into this. Please reach out to [email protected] if you need further assistance. Kind regards, Envisia Learning

  2. resolved Feb 24, 2025, 04:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 24, 2025

CV2 Outage

Detected by Pingoru
Feb 24, 2025, 03:30 PM UTC
Resolved
Feb 24, 2025, 03:30 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Feb 24, 2025, 06:14 PM UTC

    An infrastructure issue caused CV2 downtime. After a server restart, we were able to resolve the connection issue.

Read the full incident report →

Notice February 13, 2025

Unscheduled Downtime 03:14 - 03:49 UTC

Detected by Pingoru
Feb 13, 2025, 11:41 AM UTC
Resolved
Feb 13, 2025, 02:19 PM UTC
Duration
2h 37m
Affected: CustomView2
Timeline · 2 updates
  1. identified Feb 13, 2025, 11:41 AM UTC

    Unscheduled Windows updates triggered a restart to our servers last night, bypassing Windows Policies we’ve put into place to prevent unscheduled restarts due to pending updates. CustomView2 was down from 03:14 - 03:49 UTC as a result. We are currently investigating and will amend the Policies as required.

  2. resolved Feb 13, 2025, 02:19 PM UTC

    A misconfiguration in monitoring software caused the servers to reboot. This has now been rectified.

Read the full incident report →