Envisia Learning incident

Brief Morning Outage

Resolved after 2 hours 17 minutes, affecting CustomView2, on September 25, 2026.

resolved Sep 25, 2026, 01:34 PM UTC

A fix has been deployed, correcting this report OEQ length issue. We don't expect this report to cause the problem again, and we'll be keeping an eye on the servers over the next few days.

Started
Sep 25, 2026, 11:16 AM UTC
Resolved
Sep 25, 2026, 01:34 PM UTC
Duration
2h 17m
Detected by Pingoru
Sep 25, 2026, 11:16 AM UTC

Affected components

CustomView2

Update timeline

  1. identified Sep 25, 2026, 11:16 AM UTC

    A brief outage occurred this morning due to a bug in a timeseries report related to an OEQ response length. The cause has been identified, we are testing a fix which will be released shortly.

  2. resolved Sep 25, 2026, 01:34 PM UTC

    A fix has been deployed, correcting this report OEQ length issue. We don't expect this report to cause the problem again, and we'll be keeping an eye on the servers over the next few days.

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