Envisia Learning experienced a notice incident on May 18, 2026 affecting CustomView2, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
CustomView2
Update timeline
- investigating May 18, 2026, 11:34 AM UTC
We are investigating DNS resolution failures affecting several services. Current evidence points to an issue with our DNS provider, Hover, rather than our application infrastructure.
- identified May 18, 2026, 12:11 PM UTC
Our DNS provider Hover have acknowledged the issue in their statuspage. They are investigating. ref: https://www.hoverstatus.com/
- monitoring May 18, 2026, 02:07 PM UTC
Hover have implemented fixes and are monitoring. The system should be stable currently.
- monitoring May 18, 2026, 02:32 PM UTC
We are continuing to monitor for any further issues.
- resolved May 18, 2026, 02:37 PM UTC
This incident has been resolved.