Envisia Learning experienced a major incident on July 8, 2025 affecting CustomView2, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
CustomView2
Update timeline
- identified Jul 08, 2025, 01:30 PM UTC
We have identified the cause and are in the process of deploying a hotfix.
- monitoring Jul 08, 2025, 01:41 PM UTC
A hotfix has been deployed, we are monitoring but appears to be stable and we expect no further issues.
- resolved Jul 08, 2025, 02:08 PM UTC
This incident has been resolved.
- postmortem Jul 08, 2025, 02:27 PM UTC
Stuck processes caused by reporting code stuck in a loop, a hotfix was deployed. We will be investigating other instances of code where this could potentially occur again and updating them. We will also investigate what we can do to prevent stuck processes from preventing a rolling deploy in the future.