EMnify experienced a minor incident on July 8, 2025 affecting API, lasting 3d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2025, 02:48 PM UTC
Dear Customers, We are currently investigating increased API rate errors since 11:30 UTC. Further updates will follow. Emnify Support Team
- identified Jul 08, 2025, 03:07 PM UTC
Dear Customers, We have identified the issue and currently working on a fix. Emnify Support Team
- monitoring Jul 08, 2025, 04:05 PM UTC
Dear Customers, This is to inform you that a fix has been implemented and we are monitoring the results. Thanks a lot Emnify Support Team
- monitoring Jul 09, 2025, 10:06 AM UTC
Dear Customers, We are continuing to monitor the performance of "stats" API calls. As we occasionally see sporadic errors, we are keeping this incident open. Thanks Emnify Support Team
- monitoring Jul 10, 2025, 09:58 AM UTC
Dear Customers, We are actively monitoring the service to ensure it remains stable and functions as expected. Emnify Support Team
- resolved Jul 11, 2025, 06:57 PM UTC
Dear Customers, During the past days, we have implemented measures to increase reliability of "stats" API calls. We are hereby closing this incident. Emnify Support Team