Service Degradation - MTN Côte d'Ivoire

Update timeline

1. investigating Sep 23, 2025, 06:33 PM UTC

   Dear emnify Customers, We are currently investigating a service degradation impacting MTN Cote d’Ivoire. Devices attempting to connect to this network may encounter connectivity issues. Our team is in contact with the operator to determine the cause. We will provide further updates as they become available. Kind regards, emnify Support Team

2. identified Sep 23, 2025, 07:25 PM UTC

   Dear emnify Customers, We have temporarily blocked access to MTN Côte d'Ivoire to prevent further device attachments. Devices in the region can continue to connect through alternative available networks. We’re keeping a close watch and will update promptly with any new information. Kind regards, emnify Support Team

3. identified Sep 24, 2025, 03:33 AM UTC

   Dear emnify Customers, We continue to monitor the MTN Côte d'Ivoire network, which is still in the process of stabilizing. Our team is actively coordinating with the operator to help restore services as quickly as possible. In the meantime, devices are expected to connect seamlessly to the Moov and Orange networks, which remain fully operational in the country. We will continue to monitor the situation closely and share updates as soon as progress is made. Kind regards, emnify Support Team

4. monitoring Sep 24, 2025, 04:39 PM UTC

   Dear emnify Customers, Our tests are now yielding successful results, and as a result, we have lifted the network block. We’re also observing signs of traffic recovery. Monitoring continues to ensure full restoration. We’ll provide further updates as recovery continues. Kind regards, emnify Support Team

5. resolved Sep 24, 2025, 06:52 PM UTC

   Dear emnify Customers, The incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center. Kind regards, emnify Support Team