EMnify experienced a minor incident on October 10, 2025 affecting Network Connectivity - North America, lasting 10h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 10, 2025, 08:38 PM UTC
We are currently investigating a service degradation affecting Telcel in Mexico. Customers may experience failed connections when attempting to register or transmit data via the Telcel network.
- identified Oct 10, 2025, 08:50 PM UTC
The issue is isolated to Telcel, and we have observed that many SIMs are successfully switching to alternative networks within the country. Our team has contacted the operator to gather more information about the cause and expected resolution. We will provide a new update as soon as further details become available.
- monitoring Oct 11, 2025, 06:25 AM UTC
The service on the Telcel network in Mexico has been restored. We can confirm that many devices are now successfully connected and operating normally on Telcel. Our team is currently performing final monitoring and validation tests to ensure full stability before closing the incident.
- resolved Oct 11, 2025, 07:35 AM UTC
This incident has been resolved. Services on the Telcel network in Mexico are fully restored, and connectivity has returned to normal levels. If you are still experiencing any issues, please contact our Customer Support team for assistance.