eloomi Outage History

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eloomi had 11 outages in the last 2 years totaling 24h 5m of downtime — averaging 0.5 incidents per month.

There were 11 eloomi outages since June 19, 2024 totaling 24h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.eloomi.com

Major December 5, 2025

Cloudflare Outage affecting eloomi instances

Detected by Pingoru
Dec 05, 2025, 09:00 AM UTC
Resolved
Dec 05, 2025, 10:10 AM UTC
Duration
1h 9m
Affected: eloomi Infinite web applicationeloomi People web applicationeloomi Infinite APIeloomi Infinite Mobile ApplicationSCORM playerSCORM player
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:00 AM UTC

    Our customers may be affected by a Cludflare outage that is affecting eloomi instances across multiple regions and products. We will continue to monitor and work closely with Cloudflare to ensure service is resumed ASAP

  2. monitoring Dec 05, 2025, 09:29 AM UTC

    Cloudflare has implemented a fix and eloomi environments are up and running again. We will continue to monitor this from our end to ensure optimal service availability

  3. resolved Dec 05, 2025, 12:05 PM UTC

    All systems are operational across all regions

Read the full incident report →

Minor October 13, 2025

Latency assigning learning to users

Detected by Pingoru
Oct 13, 2025, 04:55 PM UTC
Resolved
Oct 13, 2025, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 13, 2025, 04:55 PM UTC

    The issue causing latency when assigning learning to newly added users has now been resolved. New users should now appear correctly and without delay in assignment lists.

Read the full incident report →

Minor October 9, 2025

Degraded Performance across eloomi

Detected by Pingoru
Oct 09, 2025, 03:00 AM UTC
Resolved
Oct 09, 2025, 05:41 PM UTC
Duration
14h 41m
Affected: eloomi Infinite web application
Timeline · 3 updates
  1. investigating Oct 09, 2025, 03:14 PM UTC

    We are currently experiencing degraded performance within the Learning Service. Users may experience slower load times, delays when accessing courses or launching training, or intermittent timeouts.

  2. identified Oct 09, 2025, 03:17 PM UTC

    The issue creating degraded performance has been identified and an optimization is being developed to resolve this challenge.

  3. resolved Oct 09, 2025, 05:41 PM UTC

    A patch has been deployed to address the degraded performance experienced within the Learning Service. We are continuing to monitor performance to ensure that response times remain within acceptable limits.

Read the full incident report →

Minor October 8, 2025

Latency experienced

Detected by Pingoru
Oct 08, 2025, 07:53 AM UTC
Resolved
Oct 07, 2025, 09:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 08, 2025, 07:53 AM UTC

    Some of our customers experienced Latency while accessing their Learning environments. Our team was able to identify the root cause and resolve this

Read the full incident report →

Major September 10, 2025

Incident Update - Latency Resolved

Detected by Pingoru
Sep 10, 2025, 08:00 PM UTC
Resolved
Sep 10, 2025, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 11, 2025, 09:47 AM UTC

    Between 22:05 and 22:30 CEST on September 10th, some users experienced latency on the eloomi platform due to database performance issues. The issue has been resolved by scaling and optimizing the database, and the platform is now operating normally. We will continue monitoring closely to ensure stability.

Read the full incident report →

Minor June 12, 2025

Platform Slowness

Detected by Pingoru
Jun 12, 2025, 08:13 PM UTC
Resolved
Jun 12, 2025, 08:55 PM UTC
Duration
42m
Affected: eloomi People web application
Timeline · 3 updates
  1. investigating Jun 12, 2025, 08:13 PM UTC

    Some customers may experience slow speeds or inaccessibility on their platforms. Our engineers are working hard to resolve the issue. We will send updates as the issue progresses.

  2. investigating Jun 12, 2025, 08:13 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 12, 2025, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 16, 2025

Users unable to access Courses - Receiving an unexpected error

Detected by Pingoru
May 16, 2025, 09:38 AM UTC
Resolved
May 16, 2025, 12:21 PM UTC
Duration
2h 42m
Affected: eloomi Infinite web applicationeloomi Infinite Mobile ApplicationSCORM player
Timeline · 4 updates
  1. identified May 16, 2025, 09:38 AM UTC

    Our team has identified and currently working to optimize a behavior where users are unable to interact with their Courses

  2. identified May 16, 2025, 09:39 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 16, 2025, 12:02 PM UTC

    Our team has now deployed an optimization for this challenge where users were unable to interact with their Learning items and they can start completing their Courses / Learning Plans as expected Note: we recommend users refresh their browser before clicking Start Course / Continue

  4. resolved May 16, 2025, 12:21 PM UTC

    The challenge preventing users from accessing their courses has now been resolved. All users should have normal access restored.

Read the full incident report →

Notice December 9, 2024

Customer Environments are inaccessible

Detected by Pingoru
Dec 09, 2024, 04:21 PM UTC
Resolved
Dec 09, 2024, 04:21 PM UTC
Duration
—
Affected: eloomi People web application
Timeline · 4 updates
  1. investigating Dec 09, 2024, 03:50 PM UTC

    Some of our customer environments may be inaccessible, this is related to database outage. The team is working on this and will update as soon as possible.

  2. monitoring Dec 09, 2024, 04:07 PM UTC

    A fix has been implemented and we are monitoring the resullts.

  3. monitoring Dec 09, 2024, 04:20 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 09, 2024, 04:21 PM UTC

    We experienced high number of database connections on the databases ebetween 16:13-16:53 CEST. Maximum number of connections was increased to stabilize the environment. Service disruption may have been experienced by all eloomi People customers for brief period of time.

Read the full incident report →

Major October 23, 2024

Temporary 503 service unavailable error on People API

Detected by Pingoru
Oct 23, 2024, 07:59 AM UTC
Resolved
Oct 23, 2024, 08:15 AM UTC
Duration
15m
Affected: eloomi People API
Timeline · 3 updates
  1. investigating Oct 23, 2024, 07:59 AM UTC

    People API service is currently unavailable and returns a 503 Service Unavailable error. We are working on a resolution as fast as possible. Apologies for any inconvenience caused at the moment

  2. identified Oct 23, 2024, 08:01 AM UTC

    The issue has been identified and we are working on implementing a fix.

  3. resolved Oct 23, 2024, 08:15 AM UTC

    The issue was identified and a fix has been implemented. The API is now fully operational again. Apologies for any inconvenience caused for the duration of the issue.

Read the full incident report →

Major August 28, 2024

People API technical issues

Detected by Pingoru
Aug 28, 2024, 07:32 AM UTC
Resolved
Aug 28, 2024, 08:32 AM UTC
Duration
1h
Affected: eloomi People API
Timeline · 4 updates
  1. investigating Aug 28, 2024, 07:32 AM UTC

    We are currently experiencing technical issues with the API for our People. Requests currently produce an error 500 internal server error. This is being investigated with high priority by our infrastructure team.

  2. identified Aug 28, 2024, 07:36 AM UTC

    The issue has been identified and a fix is currently being implemented. Apologies for any inconvenience caused for the time being.

  3. monitoring Aug 28, 2024, 07:53 AM UTC

    The fix has been implemented and the 500 internal server error is no longer produced. We are closely monitoring to ensure full stability on the API moving forward.

  4. resolved Aug 28, 2024, 08:32 AM UTC

    The incident has been resolved. The API for the People solution is back up and running with full stability.

Read the full incident report →

Minor June 19, 2024

Degraded performance on eloomi environments

Detected by Pingoru
Jun 19, 2024, 09:57 AM UTC
Resolved
Jun 19, 2024, 01:30 PM UTC
Duration
3h 32m
Affected: eloomi Infinite web applicationeloomi Infinite Mobile ApplicationSCORM player
Timeline · 3 updates
  1. investigating Jun 19, 2024, 09:57 AM UTC

    Some of our customers may experience latency and degraded performance on their eloomi Infinite environments. This is being investigated with the highest priority and we will provide regular updates

  2. monitoring Jun 19, 2024, 10:21 AM UTC

    We have investigated and implemented an optimisation to stabilise performance. We will continue to monitor performance and ensure our customers have an optimal eloomi experience

  3. resolved Jun 19, 2024, 01:30 PM UTC

    This incident has been resolved.

Read the full incident report →