Ongoing since 11:32 PM UTC, affecting HealthLink.
Some of our clients experienced issues with incoming HealthLink message delivery this morning. The issue has now been resolved, and new incoming HealthLink messages are coming through successfully again. What happens to messages that were not delivered? HealthLink does not retain copies of undelivered messages. If you believe a message may be missing, please contact the original sender and ask them to check the ACK (Acknowledgement) status. Any messages without an ACK will need to be resent by the sender. We are also contacting the main message senders to make them aware of the issue and ask them to resend any messages that did not receive an ACK. We apologise for the inconvenience and appreciate your understanding.
Affected components
Update timeline
- monitoring Nov 04, 2026, 11:32 PM UTC
Some of our clients experienced issues with incoming HealthLink message delivery this morning. The issue has now been resolved, and new incoming HealthLink messages are coming through successfully again. What happens to messages that were not delivered? HealthLink does not retain copies of undelivered messages. If you believe a message may be missing, please contact the original sender and ask them to check the ACK (Acknowledgement) status. Any messages without an ACK will need to be resent by the sender. We are also contacting the main message senders to make them aware of the issue and ask them to resend any messages that did not receive an ACK. We apologise for the inconvenience and appreciate your understanding.
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