Elium had 6 outages in the last 2 years totaling 509h 36m of downtime — averaging 0.2 incidents per month.
There were 6 Elium outages since February 4, 2025 totaling 509h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are experiencing a loss of connection to the instances hosted on Google Cloud. We are investigating the situation to determine the cause.
The incident was caused by an issue in the latest version of the code that was deployed. The previous version of the code has been restored.
We detected a number of networking errors both internal and on user-facing requests. Upstream provider has been notified
Our upstream provider confirmed the issue with DNS resolution and is actively working on the issue
Our upstream provider is still working to resolve the incident.
Our upstream provider has indicated that it is currently resolving the issue and that the affected services are currently being restarted. On our end, we are not detecting any errors and the platforms are functioning correctly.
Our upstream provider has indicated that it has resolved the issue and that the affected services are currently working.
Our upstream provider has confirmed that it has resolved the issue and that the affected services are currently working. No new errors related to this incident have been detected.
We noticed a complete connectivity loss from our private hosting provider starting around 18h08 CET. We are waiting for more information from our provider.
Connectivity is coming back, still waiting for more information from our provider
We are continuing to investigate this issue.
Monitoring the status while waiting for more information
Our provider confirm the issue is resolved
Our file storage provider informs us of an ongoing incident with the file storage system. Some operations are taking longer than expected or might fail such as file uploads or file downloads.
Our provider informs us that performance has been partially restored but not yet fully, some residual errors are still to be expected.
The incident is closed at our provider
This Tuesday afternoon, we detected an increase in errors accessing files hosted on certain platforms. These errors are due to an incident currently being experienced by our Cloud provider hosting the files. We are monitoring the progress of this incident with our supplier.
The issue has been identified and a fix is being implemented.
Incident has been resolved at 6:40 p.m.
Our File provider is experiencing file corruption on upload, since Feb 04, 2025 - 14:30 CET all upload are now blocked to avoid issues, we are currently investigating possible fixes
We've rollback the affected version, upload are working again, we are monitoring the issue and assessing the corrupted files
We are continuing to monitor for any further issues.
This incident has been resolved.