Elite UK incident

Fibre outage - Telehouse North to Interxion

Resolved after 1 hour 57 minutes, on May 29, 2025.

resolved May 29, 2025, 11:49 AM UTC

The fibre provider has resolved the issue and we have seen services return. We will close off this issue. Services are no longer at risk..

Started
May 29, 2025, 09:51 AM UTC
Resolved
May 29, 2025, 11:49 AM UTC
Duration
1h 57m
Detected by Pingoru
May 29, 2025, 09:51 AM UTC

Update timeline

  1. identified May 29, 2025, 09:51 AM UTC

    We have identified a fibre outage on one of our paths from Telehouse North to Interxion. We are raising the issue with our fibre provider. All traffic is flowing on our other diverse fibre runs and is unaffected. However services traversing Interxion are currently deemed 'at risk'..

  2. identified May 29, 2025, 11:01 AM UTC

    The fibre provider has identified the fault and are working on a resolution. We will update in due course once resolved..

  3. resolved May 29, 2025, 11:49 AM UTC

    The fibre provider has resolved the issue and we have seen services return. We will close off this issue. Services are no longer at risk..

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