Element Outage History

Element degraded · 1 active incident View live status →

Element had 14 outages in the last 2 years totaling 713h 38m of downtime — averaging 0.6 incidents per month.

There were 14 Element outages since August 20, 2024 totaling 713h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.element.io

Minor April 27, 2026

Issue with Gitter login methods

Detected by Pingoru
Apr 27, 2026, 05:48 PM UTC
Resolved
Apr 27, 2026, 06:59 PM UTC
Duration
1h 10m
Affected: Gitter
Timeline · 2 updates
  1. identified Apr 27, 2026, 05:48 PM UTC

    Due to some recent changes, login methods to Gitter are not currently available. We are currently working on a fix. Existing logins are not affected by this issue.

  2. resolved Apr 27, 2026, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025

Helm Registry registry.element.io/helm access issues

Detected by Pingoru
Dec 05, 2025, 09:29 AM UTC
Resolved
Dec 05, 2025, 11:40 AM UTC
Duration
2h 10m
Affected: Image Registry (registry.element.io)
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:29 AM UTC

    Users are reporting an issue in accessing our helm registry. We are actively working on fixing the issue.

  2. monitoring Dec 05, 2025, 10:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2025, 11:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Issues at CloudFlare causing widespread outages in EMS

Detected by Pingoru
Nov 18, 2025, 12:12 PM UTC
Resolved
Nov 19, 2025, 06:30 AM UTC
Duration
18h 17m
Affected: Customer portalIRCImage Registry (registry.element.io)SignalLondon hostsTelegramElement OneFrankfurt hostsWhatsAppOhio hostsStockholm hostsGitter
Timeline · 3 updates
  1. identified Nov 18, 2025, 12:12 PM UTC

    Due to upstream CloudFlare issues (see https://www.cloudflarestatus.com/incidents/8gmgl950y3h7), some EMS services are affected. We are following and will update once resolved.

  2. monitoring Nov 18, 2025, 02:55 PM UTC

    CloudFlare reports issues have been fixed. All services on EMS should be gradually returning to normal.

  3. resolved Nov 19, 2025, 06:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 3, 2025

The Matrix.org homeserver in unavailable.

Detected by Pingoru
Sep 03, 2025, 08:25 AM UTC
Resolved
Sep 03, 2025, 09:08 PM UTC
Duration
12h 43m
Timeline · 2 updates
  1. investigating Sep 03, 2025, 08:25 AM UTC

    The Matrix.org homeserver is currently unavailable, the incident is tracked at https://status.matrix.org/ Element customer deployments are unaffected. Any Element user who relies on the matrix.org homeserver will not be able to access it and should use an alternate homeserver (if possible) until normal service resumes.

  2. resolved Sep 03, 2025, 09:08 PM UTC

    Full service has resumed.

Read the full incident report →

Minor August 13, 2025

Element One WhatsApp and Signal bridge issues

Detected by Pingoru
Aug 13, 2025, 11:04 AM UTC
Resolved
Aug 13, 2025, 01:59 PM UTC
Duration
2h 55m
Affected: Element One
Timeline · 2 updates
  1. investigating Aug 13, 2025, 11:04 AM UTC

    We are currently investigating this issue.

  2. resolved Aug 13, 2025, 01:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2025

Homeserver creation and configuration failures in Frankfurt (eu-central-1) region

Detected by Pingoru
Jul 15, 2025, 01:50 PM UTC
Resolved
Jul 16, 2025, 09:38 AM UTC
Duration
19h 48m
Affected: Customer portal
Timeline · 3 updates
  1. investigating Jul 15, 2025, 01:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 15, 2025, 02:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2025, 09:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 1, 2025

WhatsApp bridge unavailable

Detected by Pingoru
Jun 01, 2025, 01:47 PM UTC
Resolved
Jun 03, 2025, 09:16 PM UTC
Duration
2d 7h
Affected: WhatsApp
Timeline · 2 updates
  1. monitoring Jun 01, 2025, 01:47 PM UTC

    The WhatsApp bridge has been non-operational since 25/05/27 at the latest. The bridge is now undergoing an update to resolve this. The update is expected to take several hours to complete.

  2. resolved Jun 03, 2025, 09:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 27, 2025

Outages for several EMS cloud hosts

Detected by Pingoru
Mar 27, 2025, 08:52 AM UTC
Resolved
Mar 27, 2025, 09:10 AM UTC
Duration
17m
Affected: London hostsFrankfurt hostsOhio hostsStockholm hosts
Timeline · 2 updates
  1. identified Mar 27, 2025, 08:52 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 27, 2025, 09:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 24, 2025

EMS customer portal and ESS registry offline

Detected by Pingoru
Mar 24, 2025, 10:28 AM UTC
Resolved
Mar 24, 2025, 11:19 AM UTC
Duration
51m
Affected: Customer portalImage Registry (registry.element.io)
Timeline · 2 updates
  1. investigating Mar 24, 2025, 10:28 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 24, 2025, 11:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 2, 2025

EMS cloud portal limited functionality

Detected by Pingoru
Jan 02, 2025, 06:04 PM UTC
Resolved
Jan 03, 2025, 01:34 PM UTC
Duration
19h 30m
Affected: Customer portal
Timeline · 3 updates
  1. identified Jan 02, 2025, 06:04 PM UTC

    The EMS cloud portal is in maintenance mode and has limited functionality. This affects only the cloud portal used to manage hosts and account data, actual cloud hosts are operating normally.

  2. monitoring Jan 03, 2025, 09:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 03, 2025, 01:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 27, 2024

Outage on multiple EMS services

Detected by Pingoru
Dec 27, 2024, 09:01 PM UTC
Resolved
Dec 27, 2024, 10:22 PM UTC
Duration
1h 20m
Affected: Frankfurt hosts
Timeline · 5 updates
  1. investigating Dec 27, 2024, 09:01 PM UTC

    We are investigating connectivity issues on multiple EMS servers

  2. investigating Dec 27, 2024, 09:33 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 27, 2024, 09:37 PM UTC

    We have identified a connectivity issue within our management infrastructure. A fix is being implemented.

  4. monitoring Dec 27, 2024, 09:51 PM UTC

    This issue has been resolved and we are continuing to monitor.

  5. resolved Dec 27, 2024, 10:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 15, 2024

Element One Signal bridge media issue

Detected by Pingoru
Nov 15, 2024, 11:06 AM UTC
Resolved
Nov 19, 2024, 03:34 PM UTC
Duration
4d 4h
Affected: Element One
Timeline · 3 updates
  1. investigating Nov 15, 2024, 11:06 AM UTC

    We have received reports of media bridging failures for the Element One Signal bridge and are investigating.

  2. monitoring Nov 19, 2024, 01:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 19, 2024, 03:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2024

Element One linking Signal accounts issue

Detected by Pingoru
Oct 28, 2024, 09:33 AM UTC
Resolved
Nov 14, 2024, 09:30 AM UTC
Duration
16d 23h
Affected: Element One
Timeline · 3 updates
  1. identified Oct 28, 2024, 09:33 AM UTC

    Linking a Signal account on the Element One Signal bridge is currently not possible. We are investigating.

  2. monitoring Nov 13, 2024, 10:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2024, 09:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2024

Email delivery issues

Detected by Pingoru
Aug 20, 2024, 08:46 AM UTC
Resolved
Aug 23, 2024, 07:24 AM UTC
Duration
2d 22h
Affected: Customer portalLondon hostsElement OneFrankfurt hostsOhio hostsStockholm hosts
Timeline · 2 updates
  1. identified Aug 20, 2024, 08:46 AM UTC

    Emails are currently not being delivered from the customer dashboard or EMS hosted homeservers. This affects registration of new accounts and delivery of email notifications for cloud homeservers.

  2. resolved Aug 23, 2024, 07:24 AM UTC

    This incident has been resolved.

Read the full incident report →