Element incident

Issues at CloudFlare causing widespread outages in EMS

Major Resolved View vendor source →

Element experienced a major incident on November 18, 2025 affecting Customer portal and IRC and 1 more component, lasting 18h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:12 PM UTC
Resolved
Nov 19, 2025, 06:30 AM UTC
Duration
18h 17m
Detected by Pingoru
Nov 18, 2025, 12:12 PM UTC

Affected components

Customer portalIRCImage Registry (registry.element.io)SignalLondon hostsTelegramElement OneFrankfurt hostsWhatsAppOhio hosts

Update timeline

  1. identified Nov 18, 2025, 12:12 PM UTC

    Due to upstream CloudFlare issues (see https://www.cloudflarestatus.com/incidents/8gmgl950y3h7), some EMS services are affected. We are following and will update once resolved.

  2. monitoring Nov 18, 2025, 02:55 PM UTC

    CloudFlare reports issues have been fixed. All services on EMS should be gradually returning to normal.

  3. resolved Nov 19, 2025, 06:30 AM UTC

    This incident has been resolved.