Element incident

Homeserver creation and configuration failures in Frankfurt (eu-central-1) region

Minor Resolved View vendor source →

Element experienced a minor incident on July 15, 2025 affecting Customer portal, lasting 19h 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 01:50 PM UTC
Resolved
Jul 16, 2025, 09:38 AM UTC
Duration
19h 48m
Detected by Pingoru
Jul 15, 2025, 01:50 PM UTC

Affected components

Customer portal

Update timeline

  1. investigating Jul 15, 2025, 01:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 15, 2025, 02:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2025, 09:38 AM UTC

    This incident has been resolved.