Element Outage History

Element degraded · 1 active incident View live status →

Element had 7 outages in the last 2 years totaling 112h 36m of downtime — averaging 0.3 incidents per month.

There were 7 Element outages since June 1, 2025 totaling 112h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.element.io

Minor April 27, 2026

Issue with Gitter login methods

Detected by Pingoru
Apr 27, 2026, 05:48 PM UTC
Resolved
Apr 27, 2026, 06:59 PM UTC
Duration
1h 10m
Affected: Gitter
Timeline · 2 updates
  1. identified Apr 27, 2026, 05:48 PM UTC

    Due to some recent changes, login methods to Gitter are not currently available. We are currently working on a fix. Existing logins are not affected by this issue.

  2. resolved Apr 27, 2026, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 5, 2025

Helm Registry registry.element.io/helm access issues

Detected by Pingoru
Dec 05, 2025, 09:29 AM UTC
Resolved
Dec 05, 2025, 11:40 AM UTC
Duration
2h 10m
Affected: Image Registry (registry.element.io)
Timeline · 3 updates
  1. investigating Dec 05, 2025, 09:29 AM UTC

    Users are reporting an issue in accessing our helm registry. We are actively working on fixing the issue.

  2. monitoring Dec 05, 2025, 10:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 05, 2025, 11:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Issues at CloudFlare causing widespread outages in EMS

Detected by Pingoru
Nov 18, 2025, 12:12 PM UTC
Resolved
Nov 19, 2025, 06:30 AM UTC
Duration
18h 17m
Affected: Customer portalIRCImage Registry (registry.element.io)SignalLondon hostsTelegramElement OneFrankfurt hostsWhatsAppOhio hostsStockholm hostsGitter
Timeline · 3 updates
  1. identified Nov 18, 2025, 12:12 PM UTC

    Due to upstream CloudFlare issues (see https://www.cloudflarestatus.com/incidents/8gmgl950y3h7), some EMS services are affected. We are following and will update once resolved.

  2. monitoring Nov 18, 2025, 02:55 PM UTC

    CloudFlare reports issues have been fixed. All services on EMS should be gradually returning to normal.

  3. resolved Nov 19, 2025, 06:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 3, 2025

The Matrix.org homeserver in unavailable.

Detected by Pingoru
Sep 03, 2025, 08:25 AM UTC
Resolved
Sep 03, 2025, 09:08 PM UTC
Duration
12h 43m
Timeline · 2 updates
  1. investigating Sep 03, 2025, 08:25 AM UTC

    The Matrix.org homeserver is currently unavailable, the incident is tracked at https://status.matrix.org/ Element customer deployments are unaffected. Any Element user who relies on the matrix.org homeserver will not be able to access it and should use an alternate homeserver (if possible) until normal service resumes.

  2. resolved Sep 03, 2025, 09:08 PM UTC

    Full service has resumed.

Read the full incident report →

Minor August 13, 2025

Element One WhatsApp and Signal bridge issues

Detected by Pingoru
Aug 13, 2025, 11:04 AM UTC
Resolved
Aug 13, 2025, 01:59 PM UTC
Duration
2h 55m
Affected: Element One
Timeline · 2 updates
  1. investigating Aug 13, 2025, 11:04 AM UTC

    We are currently investigating this issue.

  2. resolved Aug 13, 2025, 01:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2025

Homeserver creation and configuration failures in Frankfurt (eu-central-1) region

Detected by Pingoru
Jul 15, 2025, 01:50 PM UTC
Resolved
Jul 16, 2025, 09:38 AM UTC
Duration
19h 48m
Affected: Customer portal
Timeline · 3 updates
  1. investigating Jul 15, 2025, 01:50 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 15, 2025, 02:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2025, 09:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 1, 2025

WhatsApp bridge unavailable

Detected by Pingoru
Jun 01, 2025, 01:47 PM UTC
Resolved
Jun 03, 2025, 09:16 PM UTC
Duration
2d 7h
Affected: WhatsApp
Timeline · 2 updates
  1. monitoring Jun 01, 2025, 01:47 PM UTC

    The WhatsApp bridge has been non-operational since 25/05/27 at the latest. The bridge is now undergoing an update to resolve this. The update is expected to take several hours to complete.

  2. resolved Jun 03, 2025, 09:16 PM UTC

    This incident has been resolved.

Read the full incident report →