Eight Sleep incident

Data Processing Delays - AWS Infrastructure Degraded

Major Resolved View vendor source →

Eight Sleep experienced a major incident on October 20, 2025 affecting API and AWS route53 and 1 more component, lasting 12h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:23 PM UTC
Resolved
Oct 21, 2025, 06:04 AM UTC
Duration
12h 40m
Detected by Pingoru
Oct 20, 2025, 05:23 PM UTC

Affected components

APIAWS route53Data processingAWS dynamodb-us-east-1AWS elb-us-east-1AlarmsAWS ec2-us-east-1Smart-tempAWS kinesis-us-east-1

Update timeline

  1. monitoring Oct 20, 2025, 09:46 AM UTC

    AWS is reporting recovery across services impacted by us-east-1 outage. We're seeing recovery across services, but data processing times will be increased as systems come back online.

  2. monitoring Oct 20, 2025, 10:57 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 20, 2025, 05:23 PM UTC

    Service interruption update — AWS global outage A global AWS outage affecting many companies caused intermittent disruptions to Eight Sleep services today. Between 07:00–09:00 UTC some devices & control features were unreachable; select features continued to be degraded 09:00–11:00 UTC. AWS is still working on fully recovering their service levels, which Eight Sleep depends on. We apologize for the disruption this has caused to your sleep.

  4. monitoring Oct 20, 2025, 06:49 PM UTC

    A global AWS outage affecting many companies is causing intermittent disruptions to Eight Sleep services today. This is an issue with our cloud provider (AWS), it’s not caused by your Wi-Fi or by your Pod. Until this is resolved by AWS, some sleep reports and morning recaps may be delayed and will update automatically once processing is restored. We’re monitoring this closely and will post live updates on this service status page. We’re sorry for the inconvenience this has caused to your sleep.

  5. monitoring Oct 20, 2025, 10:14 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Oct 20, 2025, 10:17 PM UTC

    AWS Services are slowly coming back online. Some Eight Sleep devices and accounts remain affected.

  7. monitoring Oct 21, 2025, 03:53 AM UTC

    All app features have recovered. We are still monitoring some data processing lag that is impacting a small percentage of customers.

  8. monitoring Oct 21, 2025, 05:55 AM UTC

    We are continuing to monitor for any further issues.

  9. monitoring Oct 21, 2025, 05:56 AM UTC

    We are continuing to monitor for any further issues.

  10. resolved Oct 21, 2025, 06:04 AM UTC

    All systems have recovered and are now operating normally.