Eight Sleep had 19 outages in the last 2 years totaling 36h 34m of downtime — averaging 0.8 incidents per month.
There were 19 Eight Sleep outages since June 26, 2024 totaling 36h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are investigating an issue impacting device connectivity.
We are seeing recovery in device connectivity and related services.
This incident has been resolved.
We are investigating an issue impacting data processing and smart temperature transitions.
We are seeing recovery in smart temp transitions, data processing is still delayed but catching up.
Data processing latency has recovered the majority of customers. A small percentage of customers may still experience a small lag in processing their sleep data.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We're currently investigating high error rates across services.
Impacting issue has been identified. Systems are recovering. The team will continue to monitor.
All impacted systems have fully recovered.
Our services are currently being impacted by an on-going AWS incident.
AWS is recovering, we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Increased errors and data processing time due to resource limits being reached by several critical components. Service has recovered and systems have been restored. Full investigation in progress.
We are currently investigating this issue.
We've identified the issue and are rolling out a fix to our systems. We will continue monitoring.
All systems are back online. We will continue monitoring.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Eight Sleep is performing a test of our infrastructure.
This incident has been resolved.
We are currently investigating issue impacting a sessions that started before 00:00 UTC on July 26th.
We identified the issue and are applying a patch. We will then proceed to update and backfill previous sessions that may have missing data at the start of their sessions.
Backfill processing is complete and we are confirming recovery of all impacted customer data.
This incident has been resolved.
Eight Sleep is testing our systems for communicating outages.
This incident has been resolved.
We are currently investigating an AWS failure that is cause service disruptions across our users.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.