EIDO Healthcare incident
Email Delivery Disruption
Resolved after 36 days 4 hours, affecting Overall and Digital Consent (London) and 1 more, on April 13, 2026.
The issue affecting email delivery has now been resolved. Our email provider has implemented a fix, and all services are operating as normal. We are monitoring the system performance and are planning a deployment later in the week to improve reliability in this area. Thank you for your patience while we worked to resolve this issue.
Affected components
Update timeline
- investigating Apr 13, 2026, 10:14 AM UTC
We are currently experiencing an issue with email delivery. This is affecting one-time passcodes, password reset emails, and patient communication links. As a workaround, please use SMS where available. We are investigating the issue with our provider and will provide updates as soon as possible.
- identified Apr 13, 2026, 11:12 AM UTC
We are continuing to work on a fix for this incident. The email provider are investigating.
- monitoring Apr 13, 2026, 01:25 PM UTC
The issue affecting email delivery has now been resolved. Our email provider has implemented a fix, and all services are operating as normal. We are monitoring the system performance and are planning a deployment later in the week to improve reliability in this area. Thank you for your patience while we worked to resolve this issue.
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