Email Delivery Disruption

Update timeline

1. investigating Apr 13, 2026, 10:14 AM UTC

   We are currently experiencing an issue with email delivery. This is affecting one-time passcodes, password reset emails, and patient communication links. As a workaround, please use SMS where available. We are investigating the issue with our provider and will provide updates as soon as possible.

2. identified Apr 13, 2026, 11:12 AM UTC

   We are continuing to work on a fix for this incident. The email provider are investigating.

3. monitoring Apr 13, 2026, 01:25 PM UTC

   The issue affecting email delivery has now been resolved. Our email provider has implemented a fix, and all services are operating as normal. We are monitoring the system performance and are planning a deployment later in the week to improve reliability in this area. Thank you for your patience while we worked to resolve this issue.