EIDO Healthcare incident

Email Delivery Disruption

Minor Resolved

EIDO Healthcare experienced a minor incident on April 13, 2026 affecting EIDO Healthcare and Digital Consent (London) and 1 more component, lasting 36d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 10:14 AM UTC
Resolved
May 19, 2026, 03:06 PM UTC
Duration
36d 4h
Detected by Pingoru
Apr 13, 2026, 10:14 AM UTC

Affected components

EIDO HealthcareDigital Consent (London)Digital Consent (Australia)

Update timeline

  1. investigating Apr 13, 2026, 10:14 AM UTC

    We are currently experiencing an issue with email delivery. This is affecting one-time passcodes, password reset emails, and patient communication links. As a workaround, please use SMS where available. We are investigating the issue with our provider and will provide updates as soon as possible.

  2. identified Apr 13, 2026, 11:12 AM UTC

    We are continuing to work on a fix for this incident. The email provider are investigating.

  3. monitoring Apr 13, 2026, 01:25 PM UTC

    The issue affecting email delivery has now been resolved. Our email provider has implemented a fix, and all services are operating as normal. We are monitoring the system performance and are planning a deployment later in the week to improve reliability in this area. Thank you for your patience while we worked to resolve this issue.