EIDO Healthcare had 22 outages in the last 2 years totaling 868h 52m of downtime — averaging 0.9 incidents per month.
There were 22 EIDO Healthcare outages since June 18, 2025 totaling 868h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
Type: Maintenance Duration: 4 hours Affected Components: London, Australia May 14, 17:00:01 GMT+0 - Identified - Maintenance is now in progress May 14, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully May 14, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time.
Type: Maintenance Duration: 2 hours Affected Components: London, Australia Apr 16, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 16, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 16, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully
We are currently experiencing an issue with email delivery. This is affecting one-time passcodes, password reset emails, and patient communication links. As a workaround, please use SMS where available. We are investigating the issue with our provider and will provide updates as soon as possible.
We are continuing to work on a fix for this incident. The email provider are investigating.
The issue affecting email delivery has now been resolved. Our email provider has implemented a fix, and all services are operating as normal. We are monitoring the system performance and are planning a deployment later in the week to improve reliability in this area. Thank you for your patience while we worked to resolve this issue.
Type: Maintenance Duration: 4 hours and 45 minutes Affected Components: London, , Australia, Digital Consent → Mar 25, 22:45:00 GMT+0 - Completed - Maintenance has completed successfully Mar 25, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 25, 18:00:01 GMT+0 - Identified - Maintenance is now in progress
Type: Maintenance Duration: 4 hours Affected Components: Australia Mar 11, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 11, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 11, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully
Type: Maintenance Duration: 4 hours Affected Components: London Mar 11, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 11, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 11, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully
Type: Incident Duration: 2 hours and 50 minutes Mar 10, 08:11:26 GMT+0 - Investigating - Inform Consent Suite - India cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 10, 11:01:50 GMT+0 - Resolved - This region is no longer serviced. The infrastructure has been completely removed.
Type: Incident Duration: 2 hours and 32 minutes Affected Components: London, Australia, , Canada, Patient Information PDF Download Centre → Jan 28, 11:23:32 GMT+0 - Investigating - We are currently investigating an incident where the content expiry date is not displaying the correct value for some customers. Jan 28, 11:55:09 GMT+0 - Identified - We've identified the cause of the issue, and have determined this only affects sub-organisations. We are working on a fix. Jan 28, 13:55:42 GMT+0 - Resolved - We have deployed a fix and confirmed this issue has been resolved.
Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: London, , Australia, Digital Consent → Dec 17, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 17, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 17, 19:30:00 GMT+0 - Completed - Maintenance has completed successfully
Type: Maintenance Duration: 2 hours Affected Components: London Dec 10, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 10, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 10, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time.
Type: Maintenance Duration: 2 hours Dec 10, 12:30:01 GMT+0 - Identified - Maintenance is now in progress Dec 10, 14:30:00 GMT+0 - Completed - Maintenance has completed successfully Dec 10, 12:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time.
Type: Maintenance Duration: 2 hours Affected Components: Australia Dec 10, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 10, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 10, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time.
Type: Incident Duration: 44 minutes Affected Components: Australia, London, Canada Dec 5, 08:53:00 GMT+0 - Investigating - We are currently investigating this incident. Dec 5, 09:17:44 GMT+0 - Identified - We've identified the cause of the issue, the outage was the result of a garbled response being received from our service desk provider for the links to our terms/policies, the garbled XML then caused that upstream outage to cascade. Dec 5, 09:37:13 GMT+0 - Resolved - We have added some more graceful error handling to prevent an outage cascade like this in the future, and this incident is now resolved.
Type: Incident Duration: 1 minute Affected Components: Australia Nov 18, 11:48:48 GMT+0 - Investigating - Inform Consent Suite - Australia cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 11:49:51 GMT+0 - Resolved - Inform Consent Suite - Australia is now operational! This update was created by an automated monitoring service.
Type: Incident Duration: 3 hours and 14 minutes Affected Components: EIDO Corporate Website, London, , Australia, Digital Consent → Nov 18, 14:58:43 GMT+0 - Resolved - This incident appears to be resolved. Nov 18, 11:45:00 GMT+0 - Investigating - This incident is ongoing. Nov 18, 12:10:00 GMT+0 - Monitoring - Service appears to be returning to normal, although the incident on Cloudflare's status page is still showing as under investigation:
Type: Maintenance Duration: 2 hours Affected Components: London, , Australia, Digital Consent → Oct 8, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 8, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 8, 19:00:00 GMT+0 - Completed - Maintenance is now in progress
Type: Maintenance Duration: 2 hours Oct 8, 12:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 8, 12:30:01 GMT+0 - Identified - Maintenance is now in progress Oct 8, 14:30:00 GMT+0 - Completed - Maintenance is now in progress