EIDO Healthcare incident
Download Centre - PDF documents are not downloading
Resolved after 3 hours 24 minutes, affecting Patient Information PDF Download Centre (London) and Patient Information PDF Download Centre (Australia), on July 6, 2026.
This incident has been resolved. The investigation identified an incorrectly configured CNAME record associated with a recent nameserver change. During review, the team discovered that an unintended postfix had been appended to a DNS record responsible for routing traffic between application components and document-generation services. Remedy introduced at 1pm and monitored. Service back to normal.
Affected components
Update timeline
- investigating Jul 06, 2026, 08:35 AM UTC
We are currently investigating this incident.
- resolved Jul 06, 2026, 12:00 PM UTC
This incident has been resolved. The investigation identified an incorrectly configured CNAME record associated with a recent nameserver change. During review, the team discovered that an unintended postfix had been appended to a DNS record responsible for routing traffic between application components and document-generation services. Remedy introduced at 1pm and monitored. Service back to normal.
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