Resolved after 1 hour 40 minutes, on November 2, 2023.
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
Update timeline
- investigating Nov 02, 2023, 10:23 AM UTC
We have acknowledged an incident. We are investigating this currently. There is no need to notify us of this incident, we will inform you once the incident is resolved.
- monitoring Nov 02, 2023, 10:49 AM UTC
We've applied the fix and email sending is resumed. We're currently monitoring the system health.
- resolved Nov 02, 2023, 12:03 PM UTC
The incident is now resolved. We have deployed a fix for the problem and the systems are now stable and under monitoring. Please bookmark support.egym.com and visit the site for answers to frequently asked questions concerning your EGYM eco-system and an overview of contact options.
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