EGYM incident
Branded Member App is experiencing elevated error rates
Resolved after 10 hours 47 minutes, on April 10, 2024.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Apr 10, 2024, 08:49 PM UTC
We are currently experiencing an incident with the Branded Member App. We are investigating the issue. The effect is slow or sometimes no reaction from our servers. We will inform you about our investigation in 30 minutes at 23:20 CEST
- investigating Apr 10, 2024, 09:19 PM UTC
We are continuing to investigate this issue.
- investigating Apr 10, 2024, 09:49 PM UTC
We are continuing to investigate this issue.
- investigating Apr 10, 2024, 10:21 PM UTC
We implemented a mitigation to stabilize the BMA performance again. The root cause is still under investigation.
- monitoring Apr 10, 2024, 10:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 11, 2024, 07:37 AM UTC
This incident has been resolved.
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