eero incident

Some data is failing to load in eero Insight

Major Resolved View vendor source →

eero experienced a major incident on July 16, 2025 affecting eero Insight, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 02:24 PM UTC
Resolved
Jul 16, 2025, 08:30 PM UTC
Duration
6h 6m
Detected by Pingoru
Jul 16, 2025, 02:24 PM UTC

Affected components

eero Insight

Update timeline

  1. investigating Jul 16, 2025, 02:24 PM UTC

    We're currently investigating an issue where some data, such as the Thermal Analysis page, is not loading in eero Insight.

  2. investigating Jul 16, 2025, 02:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 16, 2025, 08:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 17, 2025, 01:35 PM UTC

    This incident has been resolved.