eero Outage History

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Pingoru has recorded 30 incidents for eero: 5 in the last 12 months and 2 in the last 90 days.

Source: status.eero.com

30incidents recorded
5last 12 months
2last 90 days
3 daystypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking eero in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026115 of 720 (2%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 20261179 of 744 (24%)
August 2026184 of 744 (11%)
September 202600 of 720 (0%)
October 202600 of 508 (0%)

Incidents, newest first

Major August 3, 2026 High latency and load times when using eero Insight 14h 57m eero Insight

Started Aug 03, 2026, 09:07 PM UTC· resolved Aug 04, 2026, 12:05 PM UTC

  1. investigating Aug 03, 2026, 09:07 PM UTC

    The team is currently investigating issues affecting eero Insight, where some pages and content may take longer than expected or fail to load.

  2. monitoring Aug 03, 2026, 10:07 PM UTC

    eero Insight load times are back to normal and we're continuing to monitor.

  3. resolved Aug 04, 2026, 12:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2026 eero Cloud connectivity is degraded due to 3rd party outage 10d 9h eero Mobile Apps, eero Insight

Started Jul 24, 2026, 01:00 PM UTC· resolved Aug 03, 2026, 10:58 PM UTC

  1. investigating Jul 24, 2026, 01:00 PM UTC

    A 3rd party service outage is impacting eero cloud connectivity, leading to incorrect status reporting and potentially disrupting functionality in eero Insight and the eero App.

  2. identified Jul 24, 2026, 02:03 PM UTC

    The 3rd party service outage has recovered and cloud functionality should be back to normal. We're working to address false outages that were triggered.

  3. resolved Aug 03, 2026, 10:58 PM UTC

    This incident has been resolved and false outages have been addressed.

Read the full incident report →

Minor April 10, 2026 Some False Positives on Outage Reporting 15h 21m eero Insight

Started Apr 10, 2026, 11:09 PM UTC· resolved Apr 11, 2026, 02:31 PM UTC

  1. investigating Apr 10, 2026, 11:09 PM UTC

    We're currently investigating an issue that's causing false positive in outages-related data in eero Insight.

  2. monitoring Apr 11, 2026, 12:32 AM UTC

    This issue has been addressed and false positives are no longer expected to be present. We will continue to monitor for any further issues.

  3. resolved Apr 11, 2026, 02:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 22, 2026 Third Party Service Issues Impacting Email Verification Code Delivery 3d 16h eero Insight

Started Jan 22, 2026, 09:55 PM UTC· resolved Jan 26, 2026, 01:56 PM UTC

  1. investigating Jan 22, 2026, 09:55 PM UTC

    We're monitoring an third party service outage, which may impact email delivery to some users.

  2. resolved Jan 26, 2026, 01:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 2, 2025 Certificate errors when accessing eero Insight 1h 19m eero Insight

Started Dec 02, 2025, 06:34 PM UTC· resolved Dec 02, 2025, 07:53 PM UTC

  1. identified Dec 02, 2025, 06:34 PM UTC

    We've identified an issue that's causing certificate errors when attempting to access eero Insight and are working to address the issue.

  2. monitoring Dec 02, 2025, 06:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 02, 2025, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2025 Temporary loss of device-related events in Event Stream and Device health pages 3h 28m eero Mobile Apps, eero Insight

Started Oct 01, 2025, 02:26 PM UTC· resolved Oct 01, 2025, 05:54 PM UTC

  1. investigating Oct 01, 2025, 02:26 PM UTC

    We're investigating an issue that's causing a temporary loss of device events that display in the Event Stream and Device health pages.

  2. monitoring Oct 01, 2025, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 05:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 16, 2025 Device Information and other data not loading in eero Insight or eero App 1h 21m eero Mobile Apps, eero Insight

Started Aug 16, 2025, 01:40 AM UTC· resolved Aug 16, 2025, 03:02 AM UTC

  1. identified Aug 16, 2025, 01:40 AM UTC

    Starting around 17:30 Pacific Daylight Time, data in eero Insight and the eero App is failing to load. We have identified the issue and are working on a fix.

  2. identified Aug 16, 2025, 01:41 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 16, 2025, 02:02 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 16, 2025, 12:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 16, 2025 Some data is failing to load in eero Insight 6h 6m eero Insight

Started Jul 16, 2025, 02:24 PM UTC· resolved Jul 16, 2025, 08:30 PM UTC

  1. investigating Jul 16, 2025, 02:24 PM UTC

    We're currently investigating an issue where some data, such as the Thermal Analysis page, is not loading in eero Insight.

  2. investigating Jul 16, 2025, 02:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 16, 2025, 08:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 17, 2025, 01:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 9, 2025 eero Insight outage 59m eero Insight

Started Jun 09, 2025, 11:34 PM UTC· resolved Jun 10, 2025, 12:34 AM UTC

  1. investigating Jun 09, 2025, 11:54 PM UTC

    We are currently investigating the issue

  2. monitoring Jun 10, 2025, 12:16 AM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Jun 10, 2025, 12:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 27, 2025 Some Insight dashboards are unavailable for some users 3d 5h eero Insight

Started Mar 27, 2025, 04:32 PM UTC· resolved Mar 30, 2025, 10:29 PM UTC

  1. investigating Mar 27, 2025, 04:32 PM UTC

    We are currently investigating an issue affecting a single dashboard. All other services remain operational.

  2. identified Mar 28, 2025, 03:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 30, 2025, 10:29 PM UTC

    This incident has been resolved, all dashboards are operational.

Read the full incident report →

Minor March 23, 2025 Some Insight dashboards are experiencing performance degradation 2d 23h eero Insight

Started Mar 23, 2025, 12:00 AM UTC· resolved Mar 25, 2025, 11:11 PM UTC

  1. investigating Mar 25, 2025, 10:55 PM UTC

    Database performance degradation is causing some eero Insight dashboards to load slowly or timeout.

  2. identified Mar 25, 2025, 10:56 PM UTC

    The team has established the root cause and is working on restoring full functionality to all affected areas.

  3. resolved Mar 25, 2025, 11:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 27, 2025 eero Cloud Outage –

Started Feb 27, 2025, 01:00 AM UTC· resolved Feb 27, 2025, 01:00 AM UTC

  1. resolved Feb 27, 2025, 09:33 PM UTC

    We have identified an issue affecting most network management features in the mobile app and eero Insight. Network connectivity was not affected. This issue started around 7PM PST and was resolved by 8PM PST.

Read the full incident report →

Notice December 19, 2024 eero Insight Service Disruption –

Started Dec 19, 2024, 03:00 PM UTC· resolved Dec 19, 2024, 03:00 PM UTC

  1. resolved Jan 15, 2025, 07:54 PM UTC

    A subset of customers are not able to access the Network Details page. This issue has been resolved.

Read the full incident report →