EDIS Global experienced a major incident on July 14, 2026, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 14, 2026, 12:59 PM UTC
We are currently experiencing a hardware issue on one of our host nodes. Our team is working closely with the data center to diagnose and resolve the problem as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to restore full service. We will provide further updates as soon as more information becomes available.
- investigating Jul 14, 2026, 02:50 PM UTC
Our investigation indicates that the host node has most likely experienced a complete hardware failure. We have arranged for a replacement server, which is expected to arrive tomorrow morning or, at the latest, by tomorrow afternoon. As soon as the replacement hardware is available, we will transfer the drives to the new server and work to restore the host node to service as quickly as possible. We sincerely apologize for the extended downtime and appreciate your patience while we work to resolve this issue. We will provide further updates as soon as more information becomes available.
- resolved Jul 15, 2026, 02:04 PM UTC
The technical issues have now been resolved. The host node is now running on the replacement hardware, and all affected servers are back online and operating normally. We sincerely apologize for the inconvenience and thank you for your patience and understanding throughout this incident.