EcoStruxure IT Outage History

EcoStruxure IT is up right now

EcoStruxure IT had 12 outages in the last 2 years totaling 115h 59m of downtime — averaging 0.5 incidents per month.

There were 12 EcoStruxure IT outages since August 2, 2024 totaling 115h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ecostruxureit.com

Notice May 18, 2026

SMS 2FA Login Issue – EcoStruxure IT Expert

Detected by Pingoru
May 18, 2026, 01:36 PM UTC
Resolved
May 18, 2026, 04:34 PM UTC
Duration
2h 57m
Affected: EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure Asset AdvisorEcoStruxure IT MobileEcoStruxure IT frontpage and help center
Timeline · 3 updates
  1. identified May 18, 2026, 01:36 PM UTC

    We are currently experiencing an issue with an external service provider that is preventing users from logging into EcoStruxure IT Expert when using SMS as their two-factor authentication (2FA) method. Impact This issue affects only users who have selected SMS text messages as their 2FA method. Workarounds While we work to resolve the issue, affected users can: - Use their recovery code to log in and reset their MFA settings - Reset their MFA directly via: https://app.ecostruxureit.com/mfa-reset - Contact their administrator to reset MFA and switch to an alternative method Our Platform Engineering team is actively engaged and working with the provider to remediate the issue. We will provide further updates as more information becomes available.

  2. identified May 18, 2026, 02:15 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 18, 2026, 04:34 PM UTC

    The issue affecting SMS-based two-factor authentication (2FA) has now been resolved. Users who were previously unable to log in using SMS as their 2FA method should now be able to access EcoStruxure IT Expert normally. Thank you for your patience.

Read the full incident report →

Major April 8, 2026

Unable to receive data

Detected by Pingoru
Apr 08, 2026, 10:15 AM UTC
Resolved
Apr 08, 2026, 10:15 AM UTC
Duration
—
Affected: EcoStruxure IT ExpertEcoStruxure Asset AdvisorEcoStruxure IT Mobile
Timeline · 3 updates
  1. identified Apr 08, 2026, 07:55 AM UTC

    We are experiencing an issue with our data processing which prevents us from receiving alarms, measurements and other data from EcoStruxure IT Gateways. We are working on a fix.

  2. monitoring Apr 08, 2026, 09:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2026, 10:15 AM UTC

    This incident has been resolved. Due to a data migration effort, 1 hour and 51 minutes of data are missing from EcoStruxure IT Expert and EcoStruxure Asset Advisor.

Read the full incident report →

Minor November 18, 2025

EcoStruxure IT service disruption

Detected by Pingoru
Nov 18, 2025, 02:24 PM UTC
Resolved
Nov 18, 2025, 03:47 PM UTC
Duration
1h 23m
Affected: EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure Asset AdvisorEcoStruxure IT MobileEcoStruxure IT frontpage and help center
Timeline · 3 updates
  1. identified Nov 18, 2025, 02:24 PM UTC

    We have identified an issue with an external service provider, that prevent you from logging into EcoStruxure IT Expert, IT Advisor (hosted), and Asset Advisor. Our platform engineering team is fully engaged and working on remediations. Backend processing of alarms etc. is unaffected.

  2. monitoring Nov 18, 2025, 02:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 18, 2025, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

EcoStruxure IT mobile app push notifications unavailable

Detected by Pingoru
Oct 20, 2025, 11:01 AM UTC
Resolved
Oct 20, 2025, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 20, 2025, 11:01 AM UTC

    We have identified an issue with our mobile app push notifications. The issue caused push notifications on mobile devices to be unavailable. That includes 2FA & alarm push notification

Read the full incident report →

Minor June 3, 2025

Issue with smart connect service

Detected by Pingoru
Jun 03, 2025, 02:52 PM UTC
Resolved
Jun 03, 2025, 04:16 PM UTC
Duration
1h 23m
Affected: EcoStruxure IT ExpertSmart Connect Integration with ITE and EcoStruxure Asset Advisor
Timeline · 3 updates
  1. investigating Jun 03, 2025, 02:52 PM UTC

    We are seeing some problems with the smart connect service impacting claiming/un-claiming and receiving new measurements/alarms.

  2. monitoring Jun 03, 2025, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 03, 2025, 04:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 8, 2025

EcoStruxure IT Support is unavailable

Detected by Pingoru
May 08, 2025, 05:27 PM UTC
Resolved
May 09, 2025, 07:54 AM UTC
Duration
14h 27m
Affected: EcoStruxure IT frontpage and help center
Timeline · 2 updates
  1. investigating May 08, 2025, 05:27 PM UTC

    We are experiencing issues with that affect the EcoStruxure IT support ticketing system. We are working on a solution. In the interim, please email [email protected].

  2. resolved May 09, 2025, 07:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 26, 2025

Issue with viewing alarms overview in the mobile app

Detected by Pingoru
Mar 26, 2025, 11:19 AM UTC
Resolved
Mar 26, 2025, 11:58 AM UTC
Duration
38m
Affected: EcoStruxure IT Mobile
Timeline · 6 updates
  1. investigating Mar 26, 2025, 11:19 AM UTC

    We are currently investigating this issue.

  2. identified Mar 26, 2025, 11:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 26, 2025, 11:42 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 26, 2025, 11:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 26, 2025, 11:56 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 26, 2025, 11:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 4, 2025

Alarm & Report Email Processing Delays

Detected by Pingoru
Mar 04, 2025, 06:07 PM UTC
Resolved
Mar 06, 2025, 08:19 AM UTC
Duration
1d 14h
Affected: EcoStruxure IT ExpertEcoStruxure Asset AdvisorEcoStruxure IT Mobile
Timeline · 2 updates
  1. identified Mar 04, 2025, 06:07 PM UTC

    We have identified an issue with our data processing infrastructure affecting customers that are using email to receive alarms for EcoStruxure IT Expert. This is also impacting Report email generation for EcoStruxure Asset Advisor We are working on a fix. No data has been lost.

  2. resolved Mar 06, 2025, 08:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 16, 2025

Alarm Processing Delays

Detected by Pingoru
Jan 16, 2025, 06:13 PM UTC
Resolved
Jan 16, 2025, 07:13 PM UTC
Duration
1h
Affected: EcoStruxure IT ExpertEcoStruxure IT Mobile
Timeline · 3 updates
  1. identified Jan 16, 2025, 06:13 PM UTC

    We have identified an issue causing alarm emails to be delayed and are working on a fix. No data has been lost.

  2. monitoring Jan 16, 2025, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 16, 2025, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 3, 2025

Delayed Processing of Threshold Alarms

Detected by Pingoru
Jan 03, 2025, 12:14 PM UTC
Resolved
Jan 03, 2025, 12:22 PM UTC
Duration
8m
Affected: EcoStruxure IT Expert
Timeline · 3 updates
  1. investigating Jan 03, 2025, 12:14 PM UTC

    We are experiencing delayed processing of threshold alarms. This affects the threshold policies created by customers. We are currently investigating the root cause.

  2. monitoring Jan 03, 2025, 12:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 03, 2025, 12:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2024

Measurement Processing Delays

Detected by Pingoru
Aug 19, 2024, 09:09 AM UTC
Resolved
Aug 20, 2024, 06:03 AM UTC
Duration
20h 53m
Affected: EcoStruxure IT ExpertEcoStruxure IT AdvisorEcoStruxure IT Mobile
Timeline · 3 updates
  1. identified Aug 19, 2024, 09:09 AM UTC

    We have identified an issue with our data processing infrastructure and are working on a fix. The issue is causing measurements to be delayed. No data has been lost.

  2. monitoring Aug 19, 2024, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 20, 2024, 06:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 2, 2024

Devices not showing in ITE UI but shows up fine on Gateway for some customers

Detected by Pingoru
Aug 02, 2024, 07:37 AM UTC
Resolved
Aug 03, 2024, 06:32 PM UTC
Duration
1d 10h
Affected: EcoStruxure IT Expert
Timeline · 7 updates
  1. investigating Aug 02, 2024, 07:37 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 02, 2024, 08:05 AM UTC

    Sensors data processing is working fine. It is the issue with displaying the some devices on the device inventory for some customers

  3. investigating Aug 02, 2024, 10:15 AM UTC

    The alarms for the devices that are not showing up in the ITE UI are not getting processed at the moment.

  4. identified Aug 02, 2024, 01:21 PM UTC

    We are currently investigating a potential issue that may be causing the problem with displaying the gateway discovered devices on ITE UI. We are actively working to resolve this.

  5. monitoring Aug 02, 2024, 07:33 PM UTC

    A fix has been deployed and the data for the affected customers have been restored. We are monitoring the situation.

  6. monitoring Aug 03, 2024, 05:42 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Aug 03, 2024, 06:32 PM UTC

    This incident has been resolved.

Read the full incident report →