EcoStruxure IT incident

Issue with smart connect service

Minor Resolved View vendor source →

EcoStruxure IT experienced a minor incident on June 3, 2025 affecting EcoStruxure IT Expert and Smart Connect Integration with ITE and EcoStruxure Asset Advisor, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2025, 02:52 PM UTC
Resolved
Jun 03, 2025, 04:16 PM UTC
Duration
1h 23m
Detected by Pingoru
Jun 03, 2025, 02:52 PM UTC

Affected components

EcoStruxure IT ExpertSmart Connect Integration with ITE and EcoStruxure Asset Advisor

Update timeline

  1. investigating Jun 03, 2025, 02:52 PM UTC

    We are seeing some problems with the smart connect service impacting claiming/un-claiming and receiving new measurements/alarms.

  2. monitoring Jun 03, 2025, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 03, 2025, 04:16 PM UTC

    This incident has been resolved.